Case Study

National Healthcare Payer Subsidiary

Strategic Assessment & Recovery

Situation

  • Enterprise was losing money, had a poor reputation in the market and appeared to be on the verge of dissolution
  • Significant dialogue among the Executive Corporate Management team about closing down the market for lack of competitive viability

SMA Services

Strategic Review

Sales Effectiveness

Client Relationships

Marketing Review

Actions & Impact

  • Exhaustive study of markets and segmentation
  • Constructed Strategic Plan
  • Re-engineered sales office including “dream team” of account executives
  • Complete overhaul of sales staff and responsibilities
  • Executed multi-media consumer advertising campaign  to re-establish credibility in the local business community
  • Integrated key “winning themes” from Strategic Plan development throughout organization
  • Re-aligned new sales and account management functions
  • Branding and market development analysis and upgrades

Results

30% Market Growth Share

$11M Profit